Load Processing Degradation

Incident Report for Parade

Resolved

This incident has been resolved.

Posted Nov 26, 2024 - 13:32 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 19, 2024 - 18:58 UTC

Update

Queues have stabilized and issue should affect only Load Synchronisation between Parade and TMSes intermittently. Be aware that there might be spikes where loads could take longer to update on Parade.

Posted Nov 19, 2024 - 18:46 UTC

Monitoring

Overview: Our load integration payload processing is currently experiencing performance degradation, resulting in slower-than-usual processing speeds at certain moments during the day. This issue appears to stem from inefficiencies in the processing pipeline, causing delays despite the overall queue size remaining within normal limits. Initial analysis suggests that a recent change in processing logic introduced unintended overhead, contributing to the degradation.

Posted Nov 19, 2024 - 15:33 UTC

This incident affected: Broker TMS Integrations (Aljex Integration, McLeod Capacity Creator Integration, McLeod DFM Public APIs, Internal Integration APIs, McLeod DFM Carrier Sync, Mcleod DFM Load Sync, Turvo Integration).