Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
Core Operational
90 days ago
99.93 % uptime
Today
Broker Portal APIs ? Operational
90 days ago
99.78 % uptime
Today
Broker Portal UI ? Operational
90 days ago
99.99 % uptime
Today
Carrier Identity ? Operational
90 days ago
100.0 % uptime
Today
Load Quickview ? Operational
90 days ago
99.97 % uptime
Today
Smart Lanes APIs ? Operational
90 days ago
99.99 % uptime
Today
Advantage APIs ? Operational
90 days ago
99.9 % uptime
Today
Load Magic Links ? Operational
90 days ago
100.0 % uptime
Today
Advantage RPA API Operational
90 days ago
99.84 % uptime
Today
Broker TMS Integrations ? Degraded Performance
90 days ago
99.92 % uptime
Today
Aljex Integration ? Operational
90 days ago
100.0 % uptime
Today
McLeod Capacity Creator Integration ? Operational
90 days ago
100.0 % uptime
Today
McLeod DFM Public APIs ? Operational
90 days ago
99.99 % uptime
Today
Internal Integration APIs ? Operational
90 days ago
99.57 % uptime
Today
McLeod DFM Carrier Sync ? Operational
90 days ago
100.0 % uptime
Today
Mcleod DFM Load Sync ? Degraded Performance
90 days ago
100.0 % uptime
Today
Load Syndication Integrations ? Operational
90 days ago
99.98 % uptime
Today
DAT Posting Service ? Operational
90 days ago
100.0 % uptime
Today
Load Posting Internal APIs ? Operational
90 days ago
99.96 % uptime
Today
Parade for Carriers Operational
90 days ago
99.99 % uptime
Today
Carrier Portal APIs ? Operational
90 days ago
99.99 % uptime
Today
Carrier Portal UI ? Operational
90 days ago
100.0 % uptime
Today
Parade For Carriers Internal Integration APIs ? Operational
90 days ago
99.98 % uptime
Today
Infrastructure Operational
90 days ago
99.83 % uptime
Today
Geocoding ? Operational
90 days ago
99.99 % uptime
Today
Smart Inbox ? Operational
90 days ago
99.68 % uptime
Today
CoDriver Operational
90 days ago
100.0 % uptime
Today
Capacity CoDriver API ? Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
97.56 % uptime
Today
Help Center ? Operational
90 days ago
97.56 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Intermittent Downtime across Platform
Postmortem - Read details
May 9, 19:38 UTC
Resolved - This incident has been resolved.
May 9, 03:07 UTC
Investigating - We are currently investigating an issue that is affecting the whole platform.

The incident started around 10PM PST Yesterday that caused downtime to internal and external integrations.

We are still investigating slowdowns across platform that are causing a delay in integrations and portal performance.
May 8, 20:04 UTC
May 8, 2024
Delay in Background Processing Tasks
Resolved - Service Disruption Report: Some Background Tasks Not Starting or Delayed

Overview:
We encountered a service disruption that affected the processing of certain tasks in certain background queues in our system.

Incident Timeline:

The disruption began shortly after the release of version 1.92.1 at 05:05 UTC on May 8th, affecting only a subset of queues.
By 17:57 UTC, the customer support team reported issues with load updates not being processed.
At 19:06 UTC, a rapid fix was deployed by removing a few queue restrictions, which restored functionality but led to high latency and database locking issues due to increased message throughput.
Further optimizations were made, including scaling down low-priority tasks and implementing a new solution, which began showing significant improvement by 22:30 UTC.

Root Cause:
The issue was linked to our transition to a new backend framework, which was incompatible with a library we use for queues. This incompatibility prevented tasks from being published, as they were erroneously locked in the system.

Resolution and Recovery Steps:

Immediate action was taken to resolve the publishing issue. A simpler, interim custom built mechanism was implemented for this resolution.
A more sustainable solution was developed and validated in our staging environment, ensuring full compatibility and functionality going forward.

Moving Forward:
We will be testing the sustainable solution in stage, before moving it to production in the next 2 days.
We are committed to maintaining stable and efficient operations. Measures are being taken to enhance our testing environments to better replicate production conditions and ensure compatibility for all updates. We apologize for any inconvenience caused and appreciate your patience and understanding. For further assistance or inquiries, please contact our support team.
May 8, 22:00 UTC
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

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