Truckstop Authentication Issues

Incident Report for Parade

Update

We have confirmed that our deploy has fixed the scheduled posting instability issues from this morning. The scheduled posting feature is now fully enabled for all customers.

However, due to Truckstop instability yesterday (see their incident here: https://truckstop.statuspage.io/incidents/s6x1x7bwb8dp) - Some of our Truckstop auth tokens were invalidated with no way of recovering without assistance from Truckstop. This is causing the Truckstop integration to remain broken for those affected customers.
Our support team will be reaching out if your Truckstop posting integration is affected, so that we can work together with Truckstop to get your integration back into a healthy state.

We will be closing this incident now, as it is no longer global, and scheduled postings are running again.
Posted Feb 06, 2026 - 01:21 UTC

Monitoring

We have deployed a fix to scheduled postings and are currently monitoring performance.
Posted Feb 06, 2026 - 00:51 UTC

Update

We have pinpointed the root cause of this issue to be an authentication issue with one of our integration partners, that is causing some locking throughout our system. We have temporarily stopped our scheduled postings feature, to contain the impact, and to prevent this issue from causing any further degradation.

Scheduled postings will remain non-functional until we can work with the partner to fix authentication. Other features should not be affected.
Posted Feb 05, 2026 - 14:20 UTC

Investigating

We are currently experiencing a period of instability, and some services may be temporarily disrupted. Our teams are actively working on a fix and monitoring the situation closely. Updates will be shared as progress is made.
Posted Feb 05, 2026 - 12:39 UTC
This incident affects: Core (Broker Portal APIs, Broker Portal UI, Load Quickview, Smart Lanes APIs, Advantage APIs, Load Magic Links, Advantage RPA API) and Load Syndication Integrations (DAT Posting Service, Load Posting Internal APIs, External Third-party Syndication API).